„I don’t deal with matters which are done. I deal with matters which have to be done.” – Marie Curie
Business services are getting more and more important in likely every market, for instance in engineering and plant manufacturing (e.g. maintenance, reparation, consulting), as well as in the consumer industry (e.g. financing offers, collection- and delivery services). Products and services are offered mutually in an ever increasing number. The integration of the customer in the service provision process varies and depends on the business model. Consequently, every service company is forced to optimise their business processes, especially the interaction phases with the customer (e.g. initiation phase, agreement phase, service phase).
The landscape of providers is very fragmented in Germany and heterogeneous with a high number of players. Service offerings include e.g. consulting, personnel and financial services, trade and logistics services, up to maintenance and repair services. Out of customer perspective intangible services are confidence goods, which means the client trusts the service company to provide the service properly. Which is why, service providers increasingly deliver their services in advance („Try it before you buy it“).
Essential factors of success within the service industry are the ability to change, customer focus, networking, brand strength and human resource management. More and more service companies evolve to solution providers. Clients receive complete solutions or rather a tailor-made solution.
Quality of rendered services are always closely connected to the experience and performance motivation of the performers. The introduction of a certain standard of quality and the measurement of service quality belong to the main tasks of a service company. Common procedures and methods to plan, control and manage quality are for instance: Balanced Scorecard (BSC), Service Level Agreements (SLA) or Quality Function Deployment (QFD).
Commercial Advisory Unternehmensberatung has project experience in the following segments:
- Call centres
- Language services (e.g. translations)
- Import- & export services
- Installation services
- Catering services
- Logistics services
- Marketing and distribution
- Outsourcing (BPO)
- Personnel services
- Sewerage services
- Travel business (e.g. work & travel, high school programmes)
- Repair services
- Temporary employment
Commercial Advisory has a comprehensive industry expertise within the service branch and supports you with the development and delivery of innovative services.
Further information: Definition – Business Services
Commercial Advisory Unternehmensberatung provides honest advice and clear answers to your pre-defined questions. Please contact us for further information.
Ihr Ansprechpartner: Markus Knarr
Commercial Advisory Unternehmensberatung GmbH
D – 80336 München
+ 49 89 20355314